Terms and conditions of use

General Terms and Conditions

1. Introduction

Welcome to the website of Postigo GmbH ("we," "us," or "our"). These General Terms and Conditions ("Terms") govern your use of our services and website, located at POSTIGO (the "Website"). By accessing or using our Website or services, you agree to these Terms. If you do not agree, you must not use our services.

2. Company Information

Postigo GmbH
Eresburgstrasse 24-29,
12103 Berlin, Germany

We are a company specializing in cross-border shopping, parcel shipping, and transport services, providing reliable and efficient delivery solutions across Europe.

3. Scope of Services

  • Cross-border shopping assistance for customers in Europe.
  • Parcel shipping and transport services within European countries.
  • Tailored solutions for individuals and businesses seeking efficient delivery options.

4. Registration and Account

To use certain services, you may need to register and create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You must provide accurate and complete information during registration.

5. Shipping and Delivery

  • We ship parcels across Europe.
  • Shipping costs, delivery times, and any applicable restrictions will be clearly outlined during the order or service confirmation process.
  • We are not responsible for delays caused by customs, force majeure, or other circumstances beyond our control.

6. Pricing and Payments

  • All prices for our services are provided in the applicable currency and include VAT where applicable.
  • Payment must be made at the time of service confirmation using the payment methods provided on our Website.

7. Liability and Insurance

  • We are liable for the transportation of goods according to applicable laws and regulations.
  • Customers are encouraged to insure valuable parcels. Insurance options may be provided at an additional cost.
  • We are not liable for damage or loss of goods caused by improper packaging or prohibited items.

8. Prohibited Items

Customers must comply with all applicable laws and regulations regarding the shipment of goods. Prohibited items include, but are not limited to:

  • Hazardous materials
  • Illegal substances
  • Perishable goods

9. Customer Responsibilities

  • Ensure that all shipping information provided is accurate and complete.
  • Comply with all customs requirements and provide necessary documentation for cross-border shipments.
  • Package items securely to prevent damage during transit.

10. Cancellation and Refunds

  • Orders can be canceled before shipment is initiated. Fees may apply for cancellations made after processing has begun.
  • Refunds for canceled or unsuccessful deliveries will be handled on a case-by-case basis.

11. Privacy Policy

We value your privacy. Our use of personal data is governed by our Privacy Policy, which is available on our Website.

12. Intellectual Property

All content on our Website, including text, graphics, logos, and images, is the property of Postigo GmbH or its licensors. Unauthorized use is prohibited.

13. Amendments

We reserve the right to update or modify these Terms at any time without prior notice. Changes will be effective immediately upon posting on our Website.

14. Governing Law

These Terms are governed by the laws of Germany. Any disputes will be subject to the exclusive jurisdiction of the courts in Berlin, Germany.

15. Contact Information

For any questions or concerns about these Terms, please contact us:
Postigo GmbH
Eresburgstrasse 24-29,
12103 Berlin, Germany
Email: support@postigo.ee
Website: https://postigo.ee/en/

16. Final Provisions

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

Thank you for choosing Postigo GmbH for your parcel shipping and cross-border shopping needs.