Frequently Asked Questions (FAQ)
1. How does the service work?
Our service allows you to shop from any online store in Germany. Simply place your order, have it delivered to our warehouse, and we will forward it to your address anywhere in Europe. It's a hassle-free way to get your favorite German products delivered to your doorstep.
2. How do I send my online purchases to your warehouse?
You can find our warehouse address in Germany directly on our website. Use this address as the delivery destination when making purchases from any German online store. Once your package arrives at our warehouse, we will promptly forward it to your address in Europe.
3. What if I want to buy from multiple online stores in Germany?
No problem! You can shop from as many stores as you like. We will consolidate all your purchases at our warehouse and send them to you in one shipment to save on shipping costs.
4. How long will it take for my package to arrive at my address?
Once we receive your order at our warehouse in Germany, it typically takes 3-7 business days for delivery within Europe. The exact delivery time depends on your location and the shipping method selected.
5. What shipping options do you offer?
We offer various shipping options, including standard, express, and tracked services. The delivery cost will depend on the weight, dimensions of your package, and your location. You can select your preferred shipping option at checkout.
6. Will I be charged customs duties or taxes?
There are no customs duties when purchasing from another EU member state.
7. How can I track my package?
Once your package is shipped from our warehouse, we will send you a tracking number. You can use this number to track your package online and stay updated on its status until it arrives at your address.
8. Can I change my delivery address after I’ve made a purchase?
If your package hasn't been shipped yet, you can update the delivery address. Please contact our customer service team immediately, and we’ll assist you with the change.
9. What if I am not home when the package is delivered?
If you're not at home when the package is delivered, the courier will leave a notice and either attempt a second delivery or allow you to pick up your package at a local office. If there are any issues with delivery, please contact us, and we’ll help resolve them.
10. How do I return an item I purchased from a German store?
Returns are handled according to the return policy of the store where you made the purchase. Once you return the item to the store, you may need to ship it back to Germany. If you need assistance, please contact our customer support team.
11. Are there any restrictions on what I can buy and ship?
Generally, you can purchase most items from German stores. However, there may be restrictions on certain products, such as those prohibited by international shipping regulations. We’ll notify you if your item cannot be shipped.
12. Is my payment secure when I shop through your service?
Yes, your payments are 100% secure. We use encryption and trusted payment gateways to ensure that your personal and financial details are safe when using our service.
13. Can I request a specific delivery time or location?
Some delivery options offer the ability to select a specific delivery time or a local pick-up point. Please check the available options when choosing your preferred shipping method.
14. What should I do if my package is delayed or damaged?
If your package is delayed or damaged, please contact our customer service team immediately. We will investigate the issue with our delivery partner and work to resolve it as quickly as possible.
15. How can I contact customer support?
If you have any questions or issues, feel free to reach out to our customer support team via email or phone. Our team is available to assist you and ensure that your shopping experience is smooth and efficient.